Shipping and Return Policy

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Shipping

Rates and charges

The shipping rate for all products is based on shipping destination, weight and dimension. Oversized or overweight packages might have additional charges.

How orders are processed

Orders will be shipped and your credit card will be processed within 2 business days of receiving your order. We make every effort to ship orders received on the same business day (excluding holidays/weekends).

Taxes

State tax will be added to all orders shipped to California. 

Notification of order

We will send a confirmation e-mail shipment notification to inform you when your order has shipped, but point-to-point or in-transit information may not be available.

Pickup is an Option

If you live in or near our location and wish to pickup your order, please specify details on the form at checkout and we will notify you when your order is available for pickup.

 

Return Policy

Except in those cases where a shipment was received in damaged condition, all sales are final. Customers may report damaged shipments by contacting us directly. 

Meet The Team

Ken Lineberger Bio

Ken Lineberger

President

Mark Mitzenmacher Bio

Mark Mitzenmacher

Director of Operations

Julia Flaherty Bio

Art DeCaro

Training Specialist

Jennifer Hulan Bio

Jennifer Hulan

Director of Franchise Support

Julia Flaherty Bio

Deanne Wells

Franchise Liaison

Julia Flaherty Bio

Syr Porter

Assistant Winemaker

Emily Mendez Bio

Emily Mendez

Administrative Assistant